Dell Engineer 2, Product Technologist in Bengaluru, India
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As a Senior Engineer, the candidate will serve as a senior-level IT generalist on a geographically distributed IT infrastructure team supporting mission-critical operations for a team spread over 3 geographies. This role is to ensure the streamlined operation of a highly scaled virtualized environment and entails overall systems/network support and maintenance of multiple VMware-virtualized environments, storage, back-ups and windows server environments. This position will also be engaged in executing various projects to scope and implementation of infrastructure capabilities at existing and new locations.
PRINCIPAL DUTIES AND RESPONSIBILITIES
•Applies technical expertise using standard operating and diagnostic protocols to resolve complex system level issues that are negatively impacting product performance at EMC customer sites. •Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers. Contributes to centralized problem identification and resolution database.•Monitors and tracks service calls, provides call status updates at regular intervals and communicates status •Create blog articles and website resources periodically; and participate in blog/forum discussions.•
•8+ years of experience in IT change and escalation management •Experience in building, maintaining & fine tuning Enterprise Applications and databases – MS Exchange, Oracle RAC, MS SQL.•VMWare ESX / ESXi configuration and management.•Responsible for planning and upgrading of major and complex applications and database upgrades.•Develops, upgrades, and maintains medium to large size database systems.•Familiar with storage arrays , Business Continuity , virtualization technologies. •Experience in backup, recovery tools and scripting.•Outstanding writing, research and editing skills•Social media savvy with blogs, wikis, Twitter – a big plus.•Able to manage multiple priorities make sound decisions, and handle pressure.•The successful individual will be a mature self-starter, service-oriented and be professional in conduct, attitude and appearance.