DXC Technology Service Desk - T1 Agent - Public Trust Clearance in Boise, Idaho
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
DXC Technology has an immediate need in our US Public Sector group for a Service Desk - T1 Agent - Public Trust Clearance in Boise, ID.
• T1 Agent to take calls; enter tickets, work with team leads to resolve issues and work for customer resolution when possible.
• Working more independently and from a standard protocol to respond to customer issues.
• Moderate judgment may be used to supplement the outlined process.
• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
• Proactively assist customers to avoid or reduce problem occurrence.
• Participates in projects for process or quality improvements.
• Work is reviewed periodically by Supervisor or Team Lead.
-Excellent problem solving abilities
Impeccable time management skills and be able to meet deadlines
Excellent communication skills (both verbal and written)
Ability to multi-task in a fast paced environment
Excellent inter-personal skills
Extremely self-motivated and proactive
Dependable and have an excellent attendance record
Job ServicesTitle: Service Desk - T1 Agent - Public Trust ClearanceLocation: Idaho-BoiseRequisition ID: 1682125
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities