DXC Technology Electronic Solution Help Desk Agent in Indianapolis, Indiana

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/ .

We are currently recruiting for a Tier 1 Technical Support Representative. This position will help resolve customer concerns related to interface technical issues, password resets, connectivity and desk top support. This position requires daily customer contact through inbound calls, chat and e-mail to determine the exact nature of a customer's concerns. Technician will escalate questions and/or concerns that cannot be resolved real-time to Tier 2 Support. Other daily tasks include generation of solutions for an on-line knowledge base. Representative must have excellent communication, interpersonal, and organizational skills, as well as be self-motivated, detail-oriented and well organized.

Job Functions (will include but not limited to):

  • Provide analysis and technical support to internal and external interface users including Healthcare Providers

  • Assist users with understanding the various technical functions of multiple interfaces

  • Create and maintain records of daily contacts using the local ticketing system and document remedial actions taken, or resolution activities

  • Work from standard operating procedures to respond to customer issues

Qualifications:

  • At least two years of experience or equivalent education supporting networking protocol hardware and software

  • General knowledge of computer technology, web browsers, internet service providers, VPN, SFTP, LAN, and how they function in a network environment

  • Excellent communication, interpersonal, organizational and presentation skills

  • Superior skills in problem solving and both written and verbal communication

  • Ability to follow established business processes

  • Previous experience in customer service, and/or related health care billing procedures

  • Excellent attendance and punctuality record

  • Availability to work various schedules weekdays between 7:00 am – 5:30 pm , subject to change if the operation should so require

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities