Dell Analyst, Customer Services in Xiamen, China

• Meets all of the metrics as defined by the organization and works on corrective actions.

• Compliance to all processes outlined by the Business Process team for all lines of business, this includes compliance to handle time as well as any legal or business practice compliance that would be required

• Understand and modify own action to meet the individual KPI

• Receive complicated escalation from internal or external and provide appropriate solution \service level attainment

• Coordinate internal function team on issue resolution and prevention

• Engage with sales or other function team lead for regular relationship and alignment

• Timely feedback the problem\ suggestion and question which involve system \procedure \script \product \training \environment \KPI and so on to the team manager

• Focus on the daily work tasks and accomplish them timely

• Take lead team initiative \project on operation for Care standardization \tool deployment

• Maintain Dell corporate identity